Shipping policy

1. Overview
At Cartivo, every mirror is handcrafted to order with care and precision. We are committed to being completely transparent about our shipping processes so you know exactly when to expect your order.

2. Free Shipping
We are pleased to offer Free Standard Shipping on all orders. There are no hidden fees at checkout; all shipping costs are already fully included in the product prices.

3. Order Handling & Production Time
As all our pieces are handmade to order, please allow 3 to 5 working days (Monday – Friday) for your item to be crafted, prepared, and dispatched.

Order Cut-off Time: 5:00 PM (GMT)

Once your order is ready to leave our workshop, you will receive a shipping confirmation email containing your tracking number.

4. Transit & Delivery Time
Once dispatched, orders are shipped via DHL or Aramex and typically arrive within 5 to 7 working days (Monday – Friday).

Total Estimated Delivery Time: 8 to 12 working days from the moment you place your order.

Please note: Delivery times are estimates. Occasional delays may occur during peak holiday periods or due to courier network issues beyond our control.

5. Order Tracking
As soon as your package is handed over to DHL or Aramex, your confirmation email will include a live tracking link. You can use this number on the courier’s website to monitor your delivery progress in real time.

6. International Orders & Customs
For international deliveries outside the UK, your order may be subject to local customs duties, import taxes, or clearance fees imposed by your country's government. These charges are the strict responsibility of the customer and are not included in our product prices. We recommend checking your local customs regulations before placing an order.

7. Damaged or Lost Shipments
We package our mirrors with extreme care, but we understand that transit accidents can happen.

Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the damage, and we will resolve the issue promptly.

Lost Items: If your tracking has not updated for several days or your order appears lost in transit, please reach out to us so we can liaise directly with the courier on your behalf.

8. Contact Us
For any shipping-related enquiries, please reach out to our team:

Email: ayoubox@cartivo.uk

Phone: +44 7442 933439

Address: Cartivo, 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ