Privacy policy

1. Who We Are

This website is operated by Cartivo. Throughout this policy, "we", "us", and "our" refer to Cartivo.

Email: ayoubox@cartivo.uk Phone: +44 7442 933439 Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

2. What Information We Collect

When you visit or make a purchase from our store, we collect the following types of personal information:

  • Contact details: name, email address, phone number, billing and shipping address
  • Payment information: processed securely via our payment provider (we do not store card details)
  • Order information: products purchased, order history, and transaction details
  • Device & browsing data: IP address, browser type, pages visited, and cookies (via our analytics tools)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your enquiries and provide customer support
  • Improve our website and shopping experience
  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data. We may share it with trusted third parties solely to operate our business, including:

  • Payment processors (e.g. Shopify Payments, PayPal) to handle transactions securely
  • Shipping and logistics partners to fulfil and deliver your orders
  • Analytics providers (e.g. Google Analytics) to understand site usage
  • Legal authorities if required by law

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse traffic. You may disable cookies in your browser settings, though this may affect some site functionality.

6. Your Rights (UK GDPR)

As a UK-based customer, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict how we process your data
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at ayoubox@cartivo.uk.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically up to 6 years for financial records).

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions are encrypted via SSL.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For any privacy-related questions or requests:

📧 ayoubox@cartivo.uk 📞 +44 7442 933439 📍  71-75 Shelton Street, London, United Kingdom, WC2H 9JQ