Refund policy

Overview

At Cartivo, we take pride in the quality of our handmade brass mirrors. If you are not completely satisfied with your purchase, we are here to help.

Return Window

We accept returns within 30 days of the delivery date. To qualify, items must be:

• Unused and in their original condition
• In original, undamaged packaging
• Accompanied by proof of purchase

How to Request a Return

Please contact us before sending any item back. We do not accept unsolicited returns.

Email: ayoubox@cartivo.uk Phone: +44 7442 933439 Return Address: Cartivo, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Include your order number and reason for return in your message. Our team will respond within 2 business days with return authorisation and instructions.

Return Shipping Costs

Return shipping costs are the sole responsibility of the customer. We strongly recommend using a tracked and insured shipping service. Cartivo cannot be held liable for items lost or damaged in transit during return.

Refunds

Once your returned item has been received and inspected, you will be notified by email. If your return is approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

Non-Returnable Items

The following items are not eligible for return:

• Items returned after the 30-day window
• Items showing signs of use, alteration, or damage
• Items missing original packaging
• Custom or made-to-order pieces (unless faulty or damaged upon arrival)

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photographs of the damage

We will arrange a free replacement or full refund at our discretion.

Contact Us

For all returns and refund enquiries:

📧 ayoubox@cartivo.uk 📞 +44 7442 933439 📍 Cartivo,  71-75 Shelton Street, London, United Kingdom, WC2H 9JQ